Privacy Policy for CoolFyxx App

Effective Date: 12th May 2025

CoolFyxx Air Condition and Pressure Washing Services (“CoolFyxx”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and disclose information when you use the CoolFyxx App, which helps customers request services, view available products, and submit service-related information to our customer support team.

By using the CoolFyxx App, you consent to the privacy practices described in this Policy. This Policy is part of our Terms and Conditions.

 

1. What Information Does CoolFyxx Collect?

a. Registration Information

You do need to create a formal account to use the CoolFyxx App. We do require login credentials, we do not collect/store passwords or usernames for regular usage.

b. Information You Intentionally Submit

We collect personal information that you voluntarily provide, such as:

  • Full name

  • Phone number

  • Email address

  • Service request details

  • Property or service location
     This information is only collected when you submit a service request or contact form.

c. Device Information

We may collect limited technical data about your device to improve app functionality, such as:

  • Device type and model

  • Operating system
     We do not collect precise location data or continuously track your GPS information.

d. Information from Third Parties

If you interact with a third-party app or service (e.g., Google or Facebook) that is linked to the CoolFyxx App, we may receive limited information you’ve agreed to share—such as your name or contact info—via those platforms for authentication or service purposes.

 

2. How Do We Use This Information?

We use your information to:

  • Process and respond to service requests

  • Communicate via email or phone regarding your bookings

  • Provide customer support

  • Improve the performance and features of our app and services

  • Conduct internal research and troubleshooting

  • Send service updates or promotional messages (only with your consent)

All usage of your data is focused on enhancing the quality, reliability, and responsiveness of the CoolFyxx experience.

 

3. What Information Do We Share?

We do not sell your personal information. We only share data under the following conditions:

a. Service Providers

We may engage trusted third-party service providers (such as hosting services or support platforms) who need access to your data to perform services on our behalf. These providers are bound by confidentiality agreements.

b. Aggregated or Non-Identifiable Data

We may share aggregated or anonymized information that does not identify any individual, for analytics, research, or marketing performance tracking.

c. Legal Requirements

We may disclose your information if required to do so by law, court order, or legal process, or to protect our legal rights or prevent fraud or abuse.

 

4. Data Security

We use appropriate technical and administrative security measures to protect the information we collect from loss, misuse, unauthorized access, or disclosure. However, no system is 100% secure, and we cannot guarantee absolute security.

 

5. Your Choices and Rights

  • You can choose not to submit certain information, but this may limit access to certain features of the app.

  • You may request access to, correction of, or deletion of your personal data by contacting our support team.

  • You can opt out of marketing communications at any time by using the “unsubscribe” option or contacting us directly.

6. Updates to This Policy

We may update this Privacy Policy from time to time. If significant changes are made, we will notify users via the app or email. Your continued use of the app signifies acceptance of the updated policy.

 

7. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Coolfyxx Air Condition and Pressure Washing Services
 Email: services@coolfyxx.com
 Phone: 18683783999
 Address: 86 Main Road, Tabaquite, Trinidad and Tobago